Services

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Customer Experience & Brand Culture Consulting

Guiding you from end-to-end including:

  • Customer experience assessment. A full audit of where you are now, priorities and next steps.

  • Organisational culture assessment. Learn how your culture affects your employee experience and fulfilment of your brand promise and identify actions for maximum impact.

  • Brand identity revitalisation. To make your purpose pop for everyone in and outside your organisation.

  • End-to-end human centric business. transformation. Implementation support for  on improvement actions identified. Improving profitability through focus on doing the right thing.

Customer Experience and Culture Masterclasses

Training your organisation on how to:

  • Develop a holistic CX strategy that encompasses customer, employee & brand identity.

  • Customer Journey Mapping to give you the tools needed for your dream journey going forward.

  • Achieve a showstopping culture to attract, engage and retain the best talent, build your brand value and your customer experience credibility.

  • Develop customer experience as a competency through all of your business, with sustainable success going forward.

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Coaching & Mentoring

Intensive 1-1 coaching and mentoring sessions to develop your own in-house customer experience expertise.

Gold standard ICF trained coaching from Certified Customer Experience Professionals.